FREQUENTLY ASKED QUESTIONS
Your questions answered! Here, you’ll find important information about our event childcare services, including booking procedures, safety measures, and policies. We’re here to ensure you have all the details you need for a smooth and enjoyable experience
Booking & Payment
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What is the booking process?
You can book our services online through our website. A deposit is required to secure your reservation.
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What payment methods do you accept?
We accept credit cards, certified check, PayPal, and ACH bank transfers with processing that is 15 days or less.
Cancellations and refunds
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What is your cancellation policy?
Cancellations must be submitted in writing. All terms and conditions are outlined in your contract. For COVID-19-related cancellations, clients may receive specific options as detailed in the contract.
Health and Safety
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What safety measures do you have in place?
Each event will be staffed with at least 2 sitters certified in CPR, ensuring a safe environment for all children.
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What are your staffing ratios?
We aim to maintain a ratio of 1 staff member for every 5 children to provide personalized care. However, due to a nationwide staffing shortage, we may not always be able to guarantee this ratio for every event.
Communication and Updates
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How will I receive updates about my child?
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We provide updates through text during the event. Additionally, we have an open door policy, allowing you to check in at any time.
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What is the Consent for Care waiver?.
Prior to accepting any children into our care, a Consent for Care waiver must be signed. Rest assured, we do not retain this information after the event concludes
Privacy & Media